Privacy Policy

Effective Date: May 2023

Shine Facilities Management Ltd ("Shine FM", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or contact us about our services.

1. Who We Are

Shine Facilities Management Ltd is a security services company registered in England and Wales. Our website address is: shinefm.co.uk. For any privacy-related queries, you can contact us at info@shinefm.co.uk.

2. What Information We Collect

We may collect the following personal information when you interact with us:

  • Your name, email address, and phone number when you contact us via our website or WhatsApp
  • Your business name and address when enquiring about our services
  • Technical data such as your IP address, browser type, and pages visited (via cookies)

3. How We Use Your Information

We use your personal information to:

  • Respond to your enquiries and provide quotations for our security services
  • Communicate with you regarding ongoing or upcoming services
  • Improve our website and understand how visitors use it
  • Comply with legal and regulatory obligations

4. Legal Basis for Processing

We process your personal data on the basis of legitimate interest (to respond to enquiries and operate our business) and, where applicable, your consent. We do not sell or share your personal data with third parties for marketing purposes.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data is typically retained for up to 12 months unless a business relationship continues beyond that point.

6. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Object to or restrict how we process your data
  • Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at info@shinefm.co.uk.

7. Cookies

Our website uses cookies to improve your browsing experience. Please refer to our Cookie Policy for full details on what cookies we use and how to manage them.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies independently.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at info@shinefm.co.uk or via WhatsApp on +44 7876 010823.